Your Site Must Work for Mobile Users on April 21st

If your website isn’t mobile responsive by April 21, Google’s going to take 50% of your mobile traffic. Learn more in this post from i5 web works.

If you’re a search marketing pro, you knew it would come sometime.

And now Google’s officially made the announcement.

Now, your website must be “responsive.” That means it displays correctly on all devices (smartphones, tablets, desktops, and laptops).

There’s some talk Google’s been rewarding responsive websites with better search rankings. But now, they’ll actively penalize websites that don’t. And they’re handing out a big whack this time!

Is Your Website Responsive?

It’s easy to check. Just visit Google’s Mobile Friendly Test Tool. Enter the link to your site. And in about 20 seconds or so, Google tells you whether or not you’re good to go.

If you want to see what your site looks like on all major device types, visit StudioPress, and insert your URL. If all goes well, your site looks like this. Your users don’t have to browse to the right or left to see any of it:

Why is Google Doing This?

Well, for obvious reasons. One report from comScore holds that 60% of all internet traffic now comes from mobile devices. 51% of that comes from mobile apps.

Remember, Google’s all about user experience. They want to put websites that users love most at the top of the search engines.

Now, websites ready for mobile and with the most attractive content get those positions.

What If You Fail to Act?

No one knows specifics, but the news won’t be good for you. Some experts think you’ll lose 50% of your mobile traffic.

The average website gets 50-60% of its search traffic from mobile devices. You could lose 25-30% of your total search traffic immediately.

To calculate what you could lose with more precision, login to Google Analytics. Then go to “Audience” on the left menu, and “Mobile” and then “Overview.” You’ll learn exactly what percentage of your traffic comes from mobile devices.

The Good News Is…

The silver lining this is Google says this update won’t affect organic search for non-mobile devices. So if Google caught you completely by surprise, you won’t lose everything.

But your losses will still be significant. The simple cure is to have your website redesigned to be “mobile responsive.”

Better act now – web designer’s schedules are filling up!

Is Your Mobile E-commerce Website Converting?

176550997

The Results are In: Desktop Converts Much Better Than Mobile E-Commerce

You’d think it would be the other way around. But that’s not what research from IBM suggests. Learn the truth and what to do about it in this post.

Recent traffic data from IBM shows the ratio of traffic-to-sales for e-commerce websites is 288% higher for desktop computers versus smartphones. When you compute the statistics reported by IBM into dollars per visit, it’s 372% higher for desktops!

What’s going on?

Isn’t everything you hear all about mobile and how it’s going to take the future over? It does account for almost as much traffic as desktop computers, but it doesn’t even come close in terms of conversion rate.

So why is this happening?

A few major reasons:

  • Jakob Nielsen, internet usability expert, reports some sites don’t follow basic guidelines for e-commerce usability
  • At a more detailed level, he identifies 884 e-commerce design guidelines many websites don’t follow
  • Other sites do great at following desktop guidelines, but fail to follow good mobile design guidelines

What Should You Look For?

Now let’s face the truth – small businesses often don’t have the time or money to identify all 884 issues and address them. But, you can look for some of the larger issues on mobile e-commerce sites that need to be addressed and then focus on the smaller ones as your business grows:

  1. Making the Mobile Shopping Experience Too Basic

It makes sense to simplify mobile shopping because, after all, their wireless connections often don’t have high bandwidth like desktop PCs do. And, the fewer steps you have to take to buy, generally the more purchases you get.

But, the risk there is reducing the enjoyable experience of shopping to a simple decision of whether to purchase or not. For many users, that takes the fun out of online shopping, and they don’t buy as a result.

  1. Unusual Choice of Copy

Because smartphone screens are small, copy gets condensed into its most concise terms. That’s helpful, but some companies go to the extreme of using unfamiliar language to customers just to make the copy fit in. If they don’t know what your copy means, they won’t be able to buy unless they’re a very determined shopper!

  1. Image Sliders/Carousels are Cool, but They Destroy Conversions

They get used on both desktop and mobile websites. They hurt desktop conversions and the effect is even more pronounced on mobile e-commerce sites.

That’s because when sliders intended for desktop websites get used on mobile sites, the images become too crowded and the text too small to see. Since that hurts the user’s browsing experience, they choose to buy less.

Mobile use of the web is here to stay and it’s going to continue to grow, but getting the most from it requires ongoing hard work. Keep it on your radar, and you will get more conversions as you fine-tune your site for success.

5 Game-Changing New Year’s Resolutions for Your Website

517531699

You do go back to your website and check it to make sure everything’s spot-on, don’t you?

You do that with your car, business processes, and virtually everything you own, so why wouldn’t you do the same with your website?

It’s easy to get so busy during the holidays and cooler Winter months that you may completely forget to do this.

What should you check for anyway?

Here’s a few suggestions:

  1. Check Your Blog Content

Just a couple minutes analyzing your blog can lead to big changes in the future. First off, at the local business level, most SMBs don’t blog consistently. Figure out a schedule you can commit to (at least 2 posts per month, but 4-8 is better), and stick to it.

Also, do a quick check in Google Analytics to see which posts readers like best. Go to “Behavior à Site content à All Pages.” Check both the “Pageviews” and “Avg. Time on Page” columns.

Low pageviews isn’t necessarily bad – it may mean no one can find your posts. However, you always want that average time on page to be at least 2 minutes or so. See which of your posts get read the longest, try to figure out what makes them great, and give your audience more of the same.

  1. Revise Your Static Web Pages

Is your home page still accurate? Or have you learned more reasons your market likes to buy? What about your “About” page? Have you had changes in your team’s structure?

Do you now offer new services? Are your prices on your site and do they need to be changed?

  1. Add Videos to Your Website

You could add a video to every page – if you’re ambitious. Otherwise, make sure you have one on your home page.

Videos aren’t just pretty – they boost your conversions too. You could also place them on your “About” page to introduce team members. On your services pages, you can show the value your services offer, or even add video testimonials.

  1. Simplify Your Contact Form & Newsletter Registration

For your newsletter list, all you need is the first name and an e-mail address. Seriously – the simpler you make it, the more people subscribe.

With your contact form, you can get a little more complex. Conversion rate experts suggest that highly complex forms (8 fields+) get you more qualified prospects. If you want volume, make yours simpler (3-5 fields).

  1. A More Enticing Offer

You don’t want to promise the moon on your website when you can’t deliver on it. But, you do want to make your offer as compelling as possible.

To do that, you must outline your ideal customer’s problem in excruciatingly vivid detail, and then paint a beautiful picture of how better their lives will be after they use your product or service.

If you check and tweak all those things, your website will start bringing in new customers!

How to Make Your Website More Linkworthy

456037107

Even though Google changes SEO at a backbreaking pace, SEO still boils down to a few fundamentals:

  • Awesome content
  • Quality, relevant links
  • Great on-site user experience
  • Active social media profiles (these may play a bigger role in the future of SEO)

We don’t know the exact weight links play in your overall search ranking, but saying 50% would be a reasonable guesstimate.

You know some websites get more links than others. What factors influence how much people want to link to your site?

Here’s a few, that, if you work on them, make it much more likely people will link to your website:

  1. Your Site Loads Fast

All main pages on your site should load in less than 2 seconds. That’s part of the “user experience” on your website.

  1. Social Sharing Buttons

Users expect these as a standard on every website. Yours must have them, and they should be obvious and large enough for mobile users. It takes only a couple minutes to install a plugin that provides them.

  1. Fresh Content

Has it been 3 – 6 months since your last blog post? That’s too long. If you’re a small business of just 3-5 employees or so, aim to get 2 posts up per month minimum. 4 is really nice, and any more than that is a bonus.

  1. Useless, Boring, or Stupid Content

Only you can learn what’s relevant to your audience. If you run an HVAC repair company, your customers want to read how to prepare their AC unit for Spring or Winter.

Make your post so easy to understand that someone with no mechanical skills whatsoever can act on its information. And use simple language too. When your customers can read your posts and actually put your information to use in their daily lives, they have a reason to come back for more.

You don’t have to be William Shakespeare to blog. Cracking jokes and using slang – those are fine and actually encouraged.

  1. No Broken Images/Site Errors

What if you had a huge crack in the window at your physical office location? Wouldn’t you fix that immediately because you know what a poor impression it makes?

That’s what broken images and 404 Not Found errors do on your website. You don’t want a single one of these to be found anywhere.

  1. A Simple, Organized Look

Your website does need an attractive design. But it doesn’t need a lot of gimmicks/tricks that make it “cooler.” The main thing is the design looks recent (so people know you’re still in business), and the other priority is making your site easy to use and read.

If you do these things, you make your site look good to others, and they’ll want to link to it more.

Are You Making These 5 Sales-Killing Mistakes on Your Website?

468735135

When you view as many websites as a professional does throughout the course of the day, you start to see the same mistakes over and over again.

And it’s heartbreaking to go through because they amount to relatively simple and inexpensive changes that generate a ROI many times greater than their cost to implement.

What do we see happening?  A few of the most common mistakes:

1.     Hiding Your Contact Information

Users shouldn’t have to click anywhere to find your contact info if you own a small, local business.  Your phone number (and maybe an e-mail too) should be right in the upper right-hand corner of every page on your website.  If more detailed contact information is required, a separate contact page does the job.  But, better to have your customers contact you than not at all.

2.      Creating a Social Account, but Not Using It

If it’s not in use, don’t put it on your home page.  When you are prepared to use your social media accounts, then prominently display them throughout your website.  And when you do use them, make sure they all have your branding consistently displayed throughout so people always know they are interacting with your company.

3.      Not Owning the Domain Name

You should always have your domain registered in your name.  If it’s not, you can totally lose control and there’s not much you can do about it.

How does it happen?  When you have a graphic design or SEO company build you a new website, they might register it in their own name.  Rather than having them do that, register it yourself (it’s cheap and easy), and then let them do their work.

4.     Not Claiming Your Google+/Google Places Listing

Few small businesses actually do this, but when Google returns search results these days, it offers links to both of these places.  Now if people go and visit those links and everything looks like a ghost town, they have a tendency to believe you’re not in business anymore or that you don’t care.  Better to claim these and update them and give searchers a good impression.

5.     Forgetting to Use Headlines on All Pages

Some business owners are afraid headlines are too “salesy.”  If you make them too aggressive and pushy, they certainly can be.  But if you make things a bit softer and say something like, “Need a New Water Heater?  Signs Yours is Too Old…” that’s perfect for getting interest, while not sounding too “salesy.”

The Eyetrack III study that tracks how people view web pages found headlines get viewed more so than anything else – even images and video.

So if you’re making those mistakes – clean’em up!  They’re easy to fix and increase your conversions dramatically.

Guide to 2014 Web Design Trends

Have you ever browsed the internet and just looked at the designs exclusively?  Did you ever notice the variety of quality in web designs?

Even some large corporations have web designs that look 5 years old or older.  What this tells your visitors could be a few things:

  • That you don’t care about your website, and by extension your visitors
  • You’re no longer in business
  • Your company isn’t as big and authoritative as it is in the real world

All of these are negative.  To stay up-to-date, you should redesign your website about every three years or so.

What’s in for 2014?

Check out some of these ideas:

1. Video Backgrounds

Yep, the entire webpage is a background video playing.  Check it out in action at Spotify:

i51

For the best user experience, leave the sound turned off, with the option to turn it on.  People don’t want to be distracted or startled if they’re reading somewhere else and your site loads suddenly on another tab.  Use the video background as an opportunity to introduce your business so people can get to know, like, and trust you.

2.     Long-Scrolling Websites

Check this one out in France:

i52

That website scrolls a long, long ways.  It’s designed especially for mobile users.  To break up the imagery, there’s also some videos embedded as you go down the screen.  There’s also examples of the company’s work.

Cool idea, no?

3.     Very Simple Websites

Enough with all the complexity and fanciness of the first two examples you saw!  Websites like Square follow the KISS theory:

i53

Look at that – just 3 options to click on, with the main call-to-action displayed in the dead center of the screen.  Then, the primary benefits the company offers are prominently displayed below.  Users will appreciate the simple experience, and at the same time, this website has a design that isn’t the standard Home/Services/About brochure layout you so often see.

  1. 4.      Unique Kinds of Typography

Check out the fonts used below:

i54

Ever seen them before?  Probably, but it’s so infrequent that you can’t remember the last time you saw these fonts, let alone three different types on one page altogether.  It’s a small change, but changing the font adds quite a bit of personality to your website.  You can come across as friendly, authoritative, or modern.

5.      Flat Designs

Who’s better known for their simplicity than Apple?  Look at the design below and notice how its design is “flat” – it contains no depth:

>i55

There’s no drop shadows or gradients, and they do nothing to enhance the depth of the iPhone 5 (which has slight depth).  It just appears to be a simple page on the web – there’s no doubt this trend will continue in 2014.

Fancy or Simple?  That is the Question

So you’ve seen some examples of fancier web designs versus some simple ones.  Either can work in 2014.  The choice is yours – which do you think your customers will appreciate more?